Frequently asked questions

Automatic Washing Machine

HOW CAN I KNOW IF MY CLOTHES CAN BE WASHED WITH COLD OR HOT WATER AND WHAT TEMPERATURE I SHOULD USE?
Most clothes have washing instruction ticket that tells you how to wash (the ticket has instructions for the appropriate temperature, whether cold or hot and the temperature that must be determined if you use hot washing). The poster is inside the clothes, and there is a booklet for the instructions attached to the washing machine.
 
In regular or top loading washing machines, there is a symbol of the shape of the top loading washing machine, while in the front loading washing machines there is a symbol of an automatic washing machine on the powder package the outside.
 
There is no specific brand but take into account the use of detergents for low -foam automatic washing machines.
 
There is a mixed program in White Point full automatic washing machines which allow you to put colored and white clothes without worries at the same cycle, If another program is used, take care to separate the colored clothes from white clothes; In order to avoid any fading of white clothes due to the high water temperature during washing. Also, the washing machine has many programs, and you can choose the preferred program for you based on the type of washing to avoid the formation of lint if wool clothes are mixed with cotton clothes.

Buying Online

ARE THERE ANY INSTALLATION COSTS?
Free Installation is exclusive for White Point Online customers only.
 
Shipping is free in Cairo and Giza, as for the rest of the governorates, the cost of shipping varies according to the governorate.
 
The exchange offer is available with a 15% discount on the price of the new device, and a new device will be received with a new warranty. For more information regarding the offer, please call 19595 and choose number 2. Exchange offer is only valid and conditioned to be replaced by an old device with expired warranty.
 
White Point Al-Abed delivers to whole Egypt’s governorates, and the delivery time in Cairo and Giza is from two to four days, and from 3 to 15 days in the rest of the republic’s governorates.
 
The warranty period varies according to the type of product. • In no-frost refrigerators, no-frost freezers, and gas cookers, the warranty is 5 years inclusive. • In refrigerators and freezers, the warranty is 3 years inclusive. • Front-loading automatic washing machines have a 5-year warranty on the outer body and internal parts, and 10 years for the inverter motor only. • Top loading washing machines, the warranty is 5 years on the outer body and two years for the interior parts, • Electric heaters / gas heaters, the warranty is two years inclusive, • Finally in microwaves / ovens / vacuums / heaters / LED / water coolers / fans it is a comprehensive one year warranty.
 

Dishwashers

CAN I MIX THE POWDER TOGETHER AND PUT IT IN AMOUNT ACCORDING TO MY USAGE?
Please put the tablets as they are to avoid any problems with the filters of the dishwasher.
 
Dishwashers can wash many things such as utensils, dishes, cups, etc., but it is preferable not to put wooden and light plastic utensils and spoons, Be sure to choose the appropriate program according to the type of utensils.
 
 
The exchange offer is available with a 15% discount on the price of the new device, and a new device will be received with a new warranty. For more information regarding the offer, please call 19595 and choose number 2. Exchange offer is only valid and conditioned to be replaced by an old device with expired warranty.
 
There is no specific brand but take into consideration the use of detergents certified for dishwashers.
 

Refrigerators

HOW DO I KNOW THE APPROPRIATE CAPACITY OF THE REFRIGERATOR THAT I WANT TO BUY?
You can limit the capacity according to the number of your family members. If you are buying a minibar fridge or an additional refrigerator, a compact model with a capacity of 310 liters or a minibar is sufficient for you. The 420L volume can fit a family of 4, but it would be better for a large capacity family of 525-582L or larger
 
If the device has a condenser at the back, you must leave a distance of at least 5 cm between the condenser and the wall, but if there is no condenser at the back, you can put the device up to the wall.
 
The no-frost feature is a feature that prevents the formation of ice inside the refrigerator or freezer. As for defrost, some snow can form inside the freezer or refrigerator and it is removed by setting the appropriate temperature for the freezer, as well as leaving an appropriate distance between the food placed in the freezer.
 
There is no specific amount to fill the freezer. But take care to not block any air vents to ensure maximum cooling
 
Take care to avoid placing it next to any water source, humid place or heat source.
 
The default temperature that you should set for the freezer and refrigerator if you have a digital controller is -18°C for the freezer and 3°C for the refrigerator.
 

Gas Cookers

WHAT IS THE BEST PLACE FOR A GAS COOKER?
It should be taken into account that the gas cooker must be placed with a suitable ventilation rate, or placing a hood at the top to withdraw the hot air emitted from the oven or the stove. It must be taken into consideration not to place any plastic objects or electrical appliances next to the stove.
 
Full safety having a sensor on each burner that automatically disconnects the cooker if there any gas leakage, and full safety includes having one key for the oven and grill.